Contact information

At Trivanaq, we believe you should never let a little rain spoil your day. Whether you have questions about the wind-resistance of our umbrellas, need help tracking your order to the UK, or want advice on the best size for your commute, our team in Alaska is here to assist you.

Get In Touch

We strive to respond to all inquiries within 24 hours. Important Note for our UK customers: We are located in Alaska, USA. Due to the significant 9-hour time difference, email is the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product inquiries: 📧 support@trivanaq.shop

2. Call Us If you wish to speak to a representative: 📞 +1 901-640-6234 (Please note: This is a US number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 9150 Chipwood Circle Anchorage, AK 99507 USA

Customer Service Hours

Our operations are based in Anchorage, Alaska (Alaska Standard Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (AKST)
  • Time Zone Guide:
    • We are 9 hours behind the UK.
    • Example: When it is 6:00 PM in London, it is only 9:00 AM in our office. We will respond as soon as our workday begins!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in USD ($). Your bank will automatically convert this from GBP at checkout.
  • Shipping to UK: Yes! We ship directly from our US facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP).
  • Wind Resistance: Are your umbrellas windproof? Our umbrellas are designed with reinforced frames to withstand normal windy conditions. However, we recommend closing them during extreme gales to prevent damage.